Wednesday, June 23, 2004 · posted at 6:45 PM
I have to go now

I was reminded yesterday why it pays to be "asocial".

I had to make a phone reminder to a family for their appointment. No one picked up and it went to a voicemail box, which I pleasantly left the message: Hi, this is Christina calling from the guinea pig program. We are looking forward to seeing you at your appointment tomorrow. Please call us if you need to reschedule. See you soon! with a perkiness level far exceeding my personal threshold.

So in doing phone interviews, calls, etc., they explore different scenarios and have different “scripts” for you to use to troubleshoot different questions/problems. But how the hell do you really train to deal with volatile people? Have your supervisor yell at you? That might already happen on the job. Can’t I just not train for that and pretend those people don’t exist (even though I know I can be one of those people the third weekend of every month)?

Two seconds after I hang up the phone, the phone rings. When I pick up, an angry voice demands "DID YOU JUST CALL MY NUMBER AND HANG UP?" In my confused and deer-in-the-headlight way, I stumble and blubber and say, “No, I don’t -” which is met with a “YOU DID!” And I stumble and blubber more and try to say “I just left you a voice message” but am interrupted with a “YOU CALLED MY NUMBER AND HUNG UP. DON’T DO IT AGAIN!” effectively ending any opportunity to call and explain.

Fine, lady! See if I try to help you and your family lose weight, adopt a healthful lifestyle and avoid the crippling effects of diabetes II, cardiovascular disease, and possible sudden death!

I’m not used to being yelled at. I don’t like being yelled at. Even the litigious woman who threatened to sue us at work, didn’t yell at me. That really upset me, for a good “10-15 minutes.”

And now I actually have to see her in person, make nice and pretend that she wasn’t a total bitch to me over the phone - all in the name of science.

I hope she checks her phone messages later and realizes that, hey, the voicemail got to the phone before she did (look at how passively revengeful I am). Who knows how many countless people she’s terrorized due to her ineptitude with technology?

So now, anyone who likes to ask me, "Why, why, why don't you ever pick up your landline?"... Well, now you know. Selfish Bastards: 2; Good Samaritans: -25

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